Question 1

Do you have a shop?

Accepted Answer

No we don’t have a physical store other than selling online.

Question 2

How do I contact you?

Accepted Answer

If you'd like to email us, you can find our customer service by sending us an email to
 
- contact@onlyforthecool.com.
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You can call one of our direct lines for a quick response - +44 794 397 0664
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Contact us through our Twitter for your query? Contact us on Twitter @onlyforthecoolteam 
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We try our best to respond to all queries we receive within 24 / 48 hours within the week.
 
Sometimes our replies are rejected by certain mail providers for a number of reasons, or the
 
email is simply delayed due to heavy email traffic

Question 3

Do you do wholesale goods?

Accepted Answer

No we presently don’t supply wholesale.

Question 4

Can I change or cancel my order?

Accepted Answer

Yes you can We're pretty quick at picking and packing your order, therefore we need to be
quick to cancel your order once your purchase has been confirmed 
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If you change your mind you can return it to us by posting it back to us. 
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Question 5

How do I track my item?

Accepted Answer

If you would like to track your item please log into your account if you’re registered with us.Otherwise a tracking would be provided within 72hours of purchase of any item from us.

Question 6

Do you deliver to my country?

Accepted Answer

Please visit our delivery page here and search for your country under International Delivery.
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Question 7

Can someone else sign for my delivery?

Accepted Answer

When delivery arrives to deliver your item someone who resides at the address must sign for the item.

Question 8

Do you gift-wrap orders?

Accepted Answer

Due to COVID we do not gift wrap orders.
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Question 9

Where is my order?

Accepted Answer

If you have yet to receive your order it is usually a good idea to check your email as this is our primary method of contact.

Enjoy Free Standard Delivery On All Orders